Acceptable Use & Service Limitations
Last updated: June 2026
This is a starting draft maintained by Triligy Systems. Before running paid campaigns, the wording and underlying practices should be reviewed by a qualified privacy and legal professional in your jurisdiction (including South African POPIA counsel).
1. Permitted use
Triligy assistants are designed to handle inbound business calls — booking, qualification, message-taking, routing, and similar front-desk tasks — for legitimate, lawfully operating businesses.
2. Prohibited use
- Outbound cold-calling or automated dialling campaigns.
- Misrepresenting the assistant as a human when asked directly.
- Handling regulated activities (medical advice, legal advice, regulated financial advice) without an appropriately licensed human in the loop.
- Scams, fraud, harassment, or any activity that breaches applicable laws.
- Processing special-category personal information beyond what is documented in the order form.
3. Service limitations
- The assistant will hand over to a human in the cases set out in the agreed handover rules.
- Telephone connectivity depends on third-party carriers and can be subject to outages outside Triligy's control.
- Accuracy is high but not perfect; clients are responsible for reviewing summaries and notes before acting on them.
4. Suspension
Triligy may suspend or terminate the service for breach of this policy or for use that places the platform, other clients, or third parties at risk.