Call Recording & Caller Notice
Last updated: June 2026
This is a starting draft maintained by Triligy Systems. Before running paid campaigns, the wording and underlying practices should be reviewed by a qualified privacy and legal professional in your jurisdiction (including South African POPIA counsel).
1. AI disclosure
Triligy assistants identify themselves as an AI when asked directly and, where required by local rules or by client policy, at the start of the call.
2. Recording and transcription
Calls handled by the assistant are typically recorded and transcribed to enable note-taking, summaries, quality monitoring, and dispute resolution. Recording and transcription settings are configurable per client.
3. Caller notice
A standard caller-notice prompt is offered at onboarding (for example: "Calls may be recorded for quality and record-keeping purposes."). Wording must be reviewed and approved by the client based on the rules applicable in the caller's jurisdiction.
4. Caller rights
Callers who do not wish to be recorded can ask to be transferred to a human or to end the call. Requests to access or delete recordings are routed via the responsible client business; Triligy supports these requests as Operator / Processor.
5. Storage
Recordings and transcripts are stored encrypted at rest and in transit, with configurable retention windows. See the Privacy Policy and Data Processing pages for detail.