Privacy Policy
Last updated: June 2026
This is a starting draft maintained by Triligy Systems. Before running paid campaigns, the wording and underlying practices should be reviewed by a qualified privacy and legal professional in your jurisdiction (including South African POPIA counsel).
1. Who we are
Triligy Systems ("Triligy", "we", "us") provides AI voice-assistant services to businesses. This policy explains how we handle personal information processed through our website and through assistants we operate on behalf of our clients.
2. What we collect
- Contact details you submit via the demo form (name, business, phone, email).
- Call audio, transcripts and metadata generated by assistants we operate for our clients.
- Standard server logs (IP, timestamps, browser type) for security and reliability.
3. How we use it
- To respond to demo requests and run discovery conversations.
- To operate, monitor and improve the assistant we build for each client.
- To meet legal, security and accounting obligations.
We do not sell personal information. We do not use client call data to train third-party foundation models without explicit written consent.
4. Lawful basis
We rely on legitimate interest for website enquiries, contract performance for client services, and consent where required (for example, marketing communications and call recording).
5. Storage, retention and deletion
Personal information is stored encrypted in transit and at rest. Retention windows are configurable per client and documented in the order form. You may request export or deletion of your data at any time by emailing privacy@triligysystems.com.
6. Sub-processors
We use vetted infrastructure and AI providers to deliver the service. A current list of sub-processors is maintained on the Data Processing page.
7. Your rights
Depending on your jurisdiction (including under GDPR and POPIA), you may have rights to access, correct, delete, restrict or object to the processing of your personal information. Contact us at the address above to exercise these rights.
8. Contact
Triligy Systems · privacy@triligysystems.com