Terms of Service
Last updated: June 2026
This is a starting draft maintained by Triligy Systems. Before running paid campaigns, the wording and underlying practices should be reviewed by a qualified privacy and legal professional in your jurisdiction (including South African POPIA counsel).
1. The service
Triligy Systems provides AI voice-assistant services configured for each client's business. The specific scope, integrations and included usage are set out in the order form signed at onboarding.
2. Fees, VAT and overages
- All prices are quoted excluding VAT.
- Published plans include 300, 1,000 or 4,000+ voice minutes per month depending on the selected tier.
- Minutes beyond the included allowance are billed per-minute at the rate quoted at signup.
- A one-time setup fee may apply and is quoted per business after discovery.
- Optional channels (SMS, web chat, WhatsApp) are priced separately.
3. Telephone numbers and carrier costs
Provisioning a new telephone number requires verified business documents. Transfer charges to your team are included; third-party carrier fees outside the included scope are passed through at cost.
4. Term and cancellation
Subscriptions are month-to-month with one (1) month's written notice to cancel. The final invoice covers the notice period. Recordings, transcripts and notes are exportable on request before deletion.
5. Acceptable use
Use of the service is subject to our Acceptable Use Policy.
6. Liability
The service is provided on an "as available" basis. To the maximum extent permitted by law, Triligy's aggregate liability for any claim is limited to fees paid in the three months preceding the claim.
7. Governing law
These terms are governed by the laws of the Republic of South Africa, unless a separate jurisdiction is agreed in the order form.