Terms of Service — Triligy Systems

1. Agreement and scope

These Terms of Service ("Terms") govern all services supplied by Triligy Systems ("Triligy", "we", "us") to a client ("you"), including the Triligy Assistant (AI voice assistant), website design, build and care plans, and paid advertising management. By signing an order form, paying an invoice, or using any service, you accept these Terms.

Where an order form, statement of work or signed agreement conflicts with these Terms, that document prevails for the conflicting item only. These Terms replace any prior discussions, proposals or marketing material, which are indicative and not contractual.

2. Fees, VAT, billing and late payment

All prices are quoted excluding VAT and any applicable taxes, duties or bank charges.
Subscriptions are billed monthly in advance. Usage-based charges (such as voice minutes above the included allowance) are billed in arrears.
Published assistant plans include 300, 1,000 or 4,000+ voice minutes per month depending on the selected tier. Minutes beyond the allowance are billed per-minute at the rate quoted at signup.
A one-time onboarding and configuration fee may apply and is quoted per business after discovery.
Optional channels (SMS, web chat, WhatsApp) and optional integrations are priced separately.
Invoices are payable on the due date stated. Overdue amounts may attract interest at the maximum rate permitted by law, and we may suspend services after written notice of non-payment.
Fees are non-refundable except where required by law or expressly stated in writing. Unused minutes do not roll over.
We may adjust pricing on thirty (30) days' written notice, effective from your next billing cycle.

3. Term, cancellation and suspension

Subscriptions run month-to-month unless a fixed term is agreed, and may be cancelled by either party on one (1) month's written notice. The final invoice covers the notice period. Recordings, transcripts, notes and site files are exportable on request before deletion.

We may suspend or terminate services immediately for non-payment, breach of these Terms or the Acceptable Use Policy, unlawful use, or where continued supply would expose Triligy, its providers or third parties to legal or security risk.

4. Triligy Assistant — specific terms

Provisioning a new telephone number requires verified business documents. Number availability, porting and carrier approval are controlled by third-party carriers and regulators.
Telephony, speech and AI model providers are third parties. Availability, latency and outages outside our reasonable control are not a breach of these Terms, and no uptime guarantee is given unless a written service-level agreement is signed.
AI output can contain errors, omissions or misunderstandings. You are responsible for reviewing bookings, notes, summaries and CRM records before relying or acting on them.
You are responsible for the accuracy and lawfulness of the business information, scripts, pricing and handover rules you supply for configuration.
Call recording, transcription and caller notice must be operated in line with the Call Recording & Caller Notice. You are responsible for ensuring the notice wording you approve is lawful in the jurisdictions your callers are in.
Third-party carrier fees, messaging fees and integration platform fees outside the included scope are passed through at cost.

5. Website services — specific terms

An initial homepage preview may be provided before payment. The preview and all associated concepts remain Triligy's property until the applicable fees are paid.
Website plans are ongoing subscriptions covering design, hosting, maintenance and the agreed volume of changes. They are not a one-time purchase of software.
Requests beyond the agreed monthly scope are quoted separately before work starts.
Hosting, domains, email, plugins, stock media and third-party services are supplied under their own providers' terms. Domain and third-party renewal costs are your responsibility unless expressly included.
On cancellation, hosting and maintenance stop at the end of the notice period. Content you supplied is exportable on request. Continued use of Triligy-built templates, code or licensed assets after cancellation requires a written buy-out or transfer agreement.
You warrant that all text, images, logos and data you supply are lawful and that you hold the necessary rights to use them.
Search ranking, traffic and conversion outcomes depend on factors outside our control. No specific ranking, position, traffic volume or revenue result is guaranteed.

6. Advertising services — specific terms

Management fees are separate from and exclude advertising spend. Ad spend is paid by you directly to Google, Meta or the relevant platform unless otherwise agreed in writing.
Advertising platforms control account approval, ad review, policy enforcement, delivery and pricing. We cannot guarantee approval, ad placement, cost per click, lead volume, cost per lead, or return on ad spend.
Platform account suspensions, policy changes and algorithm changes are outside our control and are not a breach of these Terms.
You retain ownership of your advertising accounts, ad data and audiences. Where we operate accounts on your behalf, you grant us access solely for that purpose and remain responsible for the underlying claims made about your business.
You are responsible for the legality of the products, services, offers and claims advertised, and for honouring any offer promoted.

7. Client responsibilities

Provide accurate business information, timely approvals, and a named contact for decisions.
Maintain your own licences, registrations and regulatory compliance for the activities you conduct.
Keep credentials secure and notify us promptly of suspected unauthorised access.
Ensure any personal information you instruct us to process may lawfully be processed for that purpose.

Delays caused by outstanding content, access or approvals may shift timelines. Fees remain payable during such delays.

8. Intellectual property

Triligy retains all rights in its platform, prompts, configurations, code, templates, workflows, documentation and know-how, including improvements developed while delivering your services. You receive a non-exclusive, non-transferable licence to use these for your own business for the duration of your subscription.

You retain ownership of your brand assets, content, customer data and call records. You grant us a limited licence to use them only to deliver, support and secure the services. We may reference your business name and logo as a client in portfolio and marketing material unless you ask us in writing not to.

9. Confidentiality

Each party will keep the other's non-public information confidential, use it only for the purposes of the engagement, and protect it with at least reasonable care. This obligation survives termination for three (3) years, and indefinitely for personal information and trade secrets.

10. Disclaimers and no guarantee of results

Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Triligy disclaims all implied warranties, including merchantability, fitness for a particular purpose, uninterrupted operation and error-free output.

Any figures shown in calculators, proposals, decks or on this website — including missed-call revenue estimates, payback periods and example earnings — are illustrative models based on inputs you provide or on general industry assumptions. They are not forecasts, promises, or a guarantee of revenue, savings, bookings, leads or business outcomes.

11. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive or consequential loss, or for loss of profit, revenue, goodwill, business opportunity, anticipated savings or data, however arising.

Triligy's total aggregate liability for all claims arising out of or related to the services, whether in contract, delict/tort or otherwise, is limited to the fees actually paid by you to Triligy in the three (3) months immediately preceding the event giving rise to the claim. Advertising spend paid to platforms is excluded from this calculation.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for fraud, wilful misconduct, or any rights you may have under the Consumer Protection Act where it applies to you.

12. Indemnity

You will indemnify and hold Triligy harmless against third-party claims, penalties, fines and reasonable legal costs arising from: the content, offers or claims you supply or approve; your use of the services in breach of these Terms or applicable law; recording, marketing or contact practices you instruct us to implement; and any infringement of third-party rights by materials you provide.

13. Third-party services

The services rely on third-party platforms (including telephony, speech and AI providers, hosting, CRMs, calendars, payment providers and advertising platforms). Their terms, pricing, availability and policies are outside our control and may change. We are not liable for their acts, omissions, outages, data handling or account decisions.

14. Force majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control, including carrier or network failures, power or internet outages, third-party platform failures, cyber attacks, strikes, natural events, epidemics, war, or changes in law.

15. Data protection

Processing of personal information is governed by our Privacy Policy and Data Processing & POPIA page. Where we process personal information on your behalf, we act as Operator/Processor on your documented instructions, and a Data Processing Agreement is available on request.

16. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified by email or on this page at least thirty (30) days before taking effect. Continued use of the services after the effective date constitutes acceptance.

17. Assignment, severability and waiver

You may not assign these Terms without our written consent. We may assign to an affiliate or successor in connection with a reorganisation or sale of business. If any provision is found unenforceable, the remainder stays in force. A failure to enforce a right is not a waiver of it.

18. Disputes and governing law

The parties will first attempt to resolve any dispute in good faith by escalation between senior contacts within fifteen (15) business days. Failing that, the dispute may be referred to mediation before litigation, save for urgent interdictory relief or debt collection.

These Terms are governed by the laws of the Republic of South Africa, and the parties submit to the non-exclusive jurisdiction of the South African courts, unless a different jurisdiction is agreed in the order form.

19. Contact

Triligy Systems · hello@triligysystems.com · Company information